SECURITY, PRIVACY AND DATA PROTECTION POLICY OF AXESOR CONOCER PARA DECIDIR S.A.

Personal Data Protection

Visiting this Website does not imply that the user is obliged to provide any personal information. In the event the user provides any information of a personal nature, the data collected on this Website will be used under the purpose, manner and the limitations and rights provided for in the current regulations on personal data protection.

Identification of the Data controller:

  • Identity: AXESOR CONOCER PARA DECIDIR S.A. 
  • Address: C/ Graham Bell. Edificio axesor s/n de Armilla (Granada)
  • Telephone number: 958 01 14 80 / 902 10 10 33
  • Email: buzoncliente@axesor.es.
  • Data Protection Officer: dpd@axesor.es

Purpose of the processing of your personal data:

Pursuant to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation-GDPR) and development regulations, AXESOR hereby informs the user, either a contact or CUSTOMER, that the personal data necessary to browse the website, used to make the request, subscription, of the contract request, transactions, and/or contracting of products and services rendered by any means, as well as the computer processes with respect to already registered data, will be processed with the purpose of handling and answering your requests by any informed means, suggestions and subscriptions, and, if applicable, for the upholding of the contractual relationship established between the parties, the management, administration, provision of the service contracted in each case or the management of the acquired product, expansion and improvement of the services provided and the adequacy thereof to the preferences and/or your tastes.

Likewise, your data may also be used under your authorisation to send technical, operational or commercial information about AXESOR products and services, currently and in the future, directly by it or by third parties, based on the legitimate existing interest and arising from the contractual relationship itself. However, if you are considered a user of the website without being a registered customer, commercial communications will only be sent upon your prior approval.

Likewise, AXESOR intends to send you information, advertising products and services from other companies related to the information sector, catering, telecommunications, finance, insurance, energy, leisure, training, food, automotive, NGO, textile, consumer goods, water, either together with information from AXESOR or independently, and in such cases, the identification and contact data that the CUSTOMER has registered must be transferred to these collaborating companies now or in the future.

Likewise, segmented behavioural advertising cookies (without any personal data) shall be sent to said companies in order for said third parties to send personalised advertising.

AXESOR may also record in their entirety, by means of any technically valid support for this purpose, telephone and/or telematic communications produced or derived from the use of any AXESOR service, in order to prove the completion of any transaction related to the request and contracting of products and/or services, to validate the completion of any procedure related to the request and contracting of products and / or services, evaluate the quality and efficiency of the service provided, as well as to be able to attend to the claims and/or incidents that may take place. In such cases the aforementioned recordings may be used as evidence in any judicial or arbitration procedure that could directly or indirectly arise between both parties. In any case, you shall be previously informed about such recordings and you may obtain a copy of the referred recordings, as well as a duplicate or the transcription thereof, if you request so.

The website www.axesor.es of AXESOR records the IP address of the user, as well as its access code to the system in order to track the CUSTOMER’s consumption of information products and to identify the operations and accesses to our web page.

Regarding the use of cookies, they are used to keep the access sessions, as well as for handling user data (login, user code, campaign code, etc.), which allows the implementation of functions such as “remember me on this site”, campaign management, etc. The cookies are permanent. By using the Web, the user consents to the described data processing. Nonetheless, you can block cookies by selecting the appropriate configuration of your browser. You must know, however, that if you do so, you may not be able to use this website to its full extent (More information about cookies).

Consents:

The consents and authorisations necessary for each purpose of the data processing will be collected in the different data collection forms of the Website.

You can revoke your consent at any moment, for those purposes that are not necessary for contracting and providing services, by sending an email to the address: buzoncliente@axesor.es. You can also revoke your consent by contacting us through the phone numbers 958 01 14 80 / 902 10 10 33, in each commercial or advertising communication that is sent to you as well as by notifying this company through the channels indicated on the website https://www.axesor.es/contacto.

In the event that the contract has been signed by a legal entity, the consent granted by the attorneys-in-fact or those authorised for the purposes of article 21 of Law 34/2002, shall be understood as given both in their own behalf and on the behalf of the legal entity they represent. They may oppose, at all times, the sending of such communications through the usual communication channels with AXESOR.

The answer to the posed questions and the data requested to formalise your relationship with AXESOR is entirely optional, there being no obligation on the part of AXESOR to request the CUSTOMER’s consent for the collection of the data when referring these to the parties of the contract or pre-contract of the business relationship and being necessary for the upholding and fulfilment of said contract.

Thus, the CUSTOMER's refusal to provide the personal data requested will make this Contract invalid as such data are necessary for the purposes mentioned above.

Likewise, it shall not be necessary to obtain consent when there is a legitimate interest by the parties to respond to requests for information, suggestions, attend to requests or contact the user requesting it.

Storing Period

Your personal information will be retained during the validity period of the commercial relationship, while the interest for which you are reading this policy persists if you do not request the deletion of your data, during the limitation of actions period that may arise under this contract; as well as during the time derived from any claim that we could receive from official bodies in compliance with legislative norms.

The personal data provided for the sending of commercial communications will continue to be kept until you revoke your consent, without prejudice to your right of withdrawal or opposition.

Legitimation for the processing of your data

Pursuant to the provisions of article 6.1 b) of the GDPR, the processing of the data that you have provided us, for the purposes informed in this privacy policy, is lawful since it is necessary for the performance of the commercial or pre-commercial agreement to which you are party, so that we can manage, develop and control the corresponding commercial and contractual relationship, or the consultations carried out.

All the information that we request from you is mandatory, so not providing this information may render impossible the provision of the services we offer through our website.

Regarding the sending of commercial communications by electronic means - following a prior contractual relationship - the legal basis is the legitimate interest of AXESOR under article 21.2 of the Law of Services of the Information Society.

Regarding the sending of commercial communications by other means and on other products/services, as well as for commercial shipments by third-party companies, the legal basis is the consent that is requested in each data collection form, which you shall give in an informed, express and free manner.

If you do not grant your consent, AXESOR pledges not to process your data for advertising purposes or transfer them to third parties for the same purposes, and you must be aware that you will not receive information of any kind that may be of interest to you.

Communication or Transfer of data and international data transfers:

AXESOR may communicate your personal data to the public administrations with competence in the matter and in the event that there is a legal obligation to do so.

However, if at any time in the commercial relationship it is necessary to communicate your data to third parties for new purposes, such communication will be made when AXESOR has your prior consent to do so and in the legally required manner.

Your identification and contact data will be transferred, upon prior consent, to other companies related to the information sector, restoration, telecommunications, finance, insurance, energy, leisure, training, food, automotive, NGO, textile, consumer goods, water, and other collaborating companies, now or in the future. Likewise, segmented behavioural advertising cookies (without any personal data) shall be sent to said companies so that they are able to send personalised advertising.

Depending on the service contracted from our website, your data may be communicated to third parties to process the data, when it is necessary to provide the service, with the sole purpose of processing and managing the contracted operation.

We do not make any international transfers of your personal data.

Rights:

Any person is entitled to obtain confirmation about whether AXESOR is processing personal data concerning them, and in such case, the right of access to their personal data, for the purposes of processing, and to the personal data categories in question.

Likewise, you shall be entitled to request the rectification of inaccurate data or, where appropriate, request their deletion when the data are no longer necessary for the purposes that they were collected for; when the consent on which the processing is based has been withdrawn or if you object to the processing; if personal data have been processed unlawfully; or if they must be removed for the fulfilment of a legal obligation established in the law of the Union or of the Member States.

You can request the limitation of the processing of your data when:

  • contesting the accuracy of the personal data for the period that allows the controller to verify their accuracy;
  • the processing of the data is unlawful and the data subject opposes the deletion of personal data and requests the limitation of its use instead;
  • the controller no longer needs the personal data for the purposes of the processing, but the data subject needs them for the formulation, exercise or defence of claims;
  • the data subject has objected to the processing of the data, provided that the legitimate reasons of the controller prevail over those of the data subject.

In such cases, the data will be retained exclusively for the exercise or defence of claims.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. AXESOR will stop processing the data, except in the case of compelling legitimate reasons, or the exercise or defence of possible claims.

You will be entitled to receive the personal data that concern you, and that you have provided, in a structured format, and to transfer them to another data controller without it being opposed by the controller to whom you have provided them, when the processing of the data is based on the consent; or when the processing of the data is carried out by automated means.

When the data subjects want to exercise the rights of access, rectification, deletion and opposition, limitation of processing, portability of data and not to be subject to automated individualised decisions, they must send a written communication to AXESOR, at Parque Empresarial San Isidro, Edificio axesor, 18100 Armilla (Granada), ), and must include their name, surnames, a photocopy of their ID, an address for notifications and expressly indicate the right to be exercised. You may also do so via email, at buzoncliente@axesor.es, or through the company’s Data Protection Officer email address dpd@axesor.es.

In addition, and to further guarantee your rights, you have the possibility to modify, at any time, all your consents, oppose the sending of commercial communications on our services or modify your selection of cookies in your “customer area” on our website.

Lastly, pursuant to the terms established in the current legislation; you may revoke the consents provided, having the data subjects the possibility of submitting a claim before the Spanish Agency for Data Protection in case of not being satisfied.

In the event that you are not a user or client of our website, but your contact data from sources accessible to the public are used by AXESOR within its Business Information products, you can obtain all the information about the processing carried out and about the rights you have in this regard at https://www.axesor.es/informacion-tratamientos-rgpd.

Legitimacy

Personal data about registered customers and users of our website processed at AXESOR come from the data subject in all cases.

If the personal contact data of third parties are provided by the user, you must guarantee that the data provided belong to individuals who are older than 14 years old, that the information is accurate and truthful and undertake to communicate to the holders of said data the present clause, informing them, prior to sending the data, of all the aspects included in it, especially the existence of processing, the purposes, assignments and the possibility of exercising rights. If not communicated, the user agrees to leave AXESOR unaccountable for any damages, losses, expenses or sanction of any jurisdictional nature that may arise from the lack of communication of this clause to the holders of the data provided by the user.

Security in the payment of AXESOR Services by card-TPVV:

If the CUSTOMER selects this payment method, they hereby accept to pay for the products and services acquired with the credit card indicated on the form and by using the payment gateway which was enabled by AXESOR and managed by their bank. The CUSTOMER is responsible and guarantees that all information provided on their card is valid.

To facilitate subsequent access and consumption of any service or product from AXESOR's website, AXESOR will keep the data of the card used in the last payment that you have made. However, the CUSTOMER may change the card number to carry out the payment at any time and before each purchase, and the information of such card shall be saved by AXESOR for subsequent purchases.

Payment is made through a reliable mechanism that uses the SSL (Secure Socket Layer) protocol and a secure server with a certificate of guarantee (Extended Validation SSL) issued by Digicert under the PCI Data Security Standard (PCI DSS) which assures the CUSTOMER to be communicating their data to a server owned by AXESOR.

AXESOR guarantees the level of security and confidentiality necessary to protect the CUSTOMER's personal data. Before performing any operation on the Company's website, the CUSTOMER must register with a user name and password acquired through the admission process and email confirmation of this contract.

In the transaction of each operation, the CUSTOMER must take into account that:

  • In the case of automatic renewal of plans, bonuses, flat fees, or any other contracting modality that is in force at AXESOR, the amount will be deducted from the last valid credit card that the CUSTOMER has provided.
  • If the card has expired or has been invalidated and the CUSTOMER has not proceeded to change the data of this card, no purchase made will be processed until the data of a new card are incorporated, at which time that card will replace automatically the previous one and will facilitate the purchase of the products that the customer wishes to consume.
  • AXESOR informs the CUSTOMER that their bank may reject the transaction if the available balance in their account is not enough to complete the purchase at the time of the debit transaction, a reason why access to the information or selected services may be denied.
  • After making the payment for each purchase, AXESOR will issue the corresponding invoice/bill.

In any case, we inform you that the personal data provided will be cancelled within a maximum period of one year from the last purchase made by the user, so the system will request the CUSTOMER to provide their data to register again and process the timely order.

AXESOR reserves the right of admission of certain types of cards as a means of payment.

To clarify any doubt about the aforementioned information, please contact us by sending an email to buzoncliente@axesor.es or by calling directly to 902 10 10 33 / 958 01 14 80.

Additional Information

The users guarantee and are liable for, in any case, the veracity, accuracy, validity, authenticity of the Personal Data provided, and undertake to keep them properly updated.

Likewise, the users guarantee to be over 14 years old.

By providing the requested information, you are hereby declaring that it is true, accurate and complete. You must inform AXESOR of any change in personal data to ensure the proper management and quality of the service and of the data processed, especially those referring to contact information, such as address, direct debiting, email, telephone number, etc.

AXESOR has adopted the legally required security levels for the protection of Personal Data and has installed all the state-of-the- art technical means and measures available to avoid the loss, misuse, alteration, unauthorised access and theft of the Personal data provided.

The user can rely on the confidentiality and duty of secrecy of the employees of AXESOR and of those processing data on behalf of AXESOR. Notwithstanding the foregoing, the user is aware of the possibility that the security of communications over the network is not invulnerable.